A shocking incident about gas delivery

Of late, gas delivery has become a huge nuisance. First we struggled through January as our gas agency guys made us run around in circles while canceling our refill delivery. Pleas that Aadhar connection was not reason for them to stop delivery of this essential service fell on deaf ears. After running around 4 times, finally Aadhar was linked to our bank account and gas agency connection and we got our precious cylinder.

Here I want to question the implementation of government's Pahal scheme. It was seriously botched, the frontend taking time to update even after submission of relevant forms. The Customer service helpline was useless and the consumer was left on their own to stew in the misery.

You can read our harrowing experience in detail as documented by my husband. After this incident we thought our troubles were behind us. But, no Sir. How wrong we were?

After booking our next refill on 17th Feb, we found that well into March the refill was not yet delivered. Concerned, we checked the status on the IVR and found that even though bookings till 20th Feb were delivered ours was not. We went online to the Indane portal and lodged a complaint. The reply came that we needed to connect our bank account. What rubbish, we thought! I guess the gas agency just gave ad hoc replies. After letting them know that we had already given our bank account details, we got a reply that the cylinder will be delivered in a couple of days.

So, today afternoon, it was a happy time to see the van with refill cylinders come to our home. He gave us the receipt and checked our book. When paying him the money, he demanded Rs. 15 over and above the bill. We have already told him many times that we will not pay him extra money and especially not when he demands it. Guess what, he took the cylinder back and put it in his van. Imagine our shock. I said how can he deny us a cylinder and brazenly push us to pay money. Apparently this guy who behaves like a goon torments many residents. Most people just pay up. I would have too if the husband wasn't home. Who would want to have a tiff with a menacing guy?

Anyway, we put our foot down and told him we will complain. My husband recorded him on his cellphone asking him how he can demand money blatantly. He kept mum seeing the camera. Perhaps good sense dawned or he knew we would take this matter further, he gave us the cylinder before going.

I am now wondering how it will be from the next time on. This really is terrible when your delivery people threaten you and refuse to deliver what is rightfully yours.